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Clear rules for marketplace returns, escrow releases, and repair service refunds — built for Indian buyers and sellers.
Buyer protection
Raise a return within seven days of delivery for eligible mismatches, DOA devices, or escrow inspection failures — funds stay protected until the window closes.
Open your order and tap Raise Return within 7 days of delivery.
Upload unboxing photos/video and describe the issue clearly.
Our trust team reviews the claim, usually within 24–48 hours.
If approved, schedule a free pickup or drop-off at a partner hub.
Funds return to the original payment method in 3–7 business days.
How refunds work for booked repairs and partner jobs
Full refund if we cancel before diagnosis begins.
Unused parts are refunded; diagnostic fees may apply.
Covered repairs under our workmanship warranty are free of charge.
If the same issue recurs within 30 days, we rework or refund labour.